It arrives like a punch to the gut. A one-star review.

It feels personal, unfair, and damaging. Your first instinct is to ignore it, delete it, or fight back. This is the wrong move. A negative review is not just a blemish; it’s a public-facing stress test of your company’s character. How you respond reveals more about your business than a dozen five-star reviews ever could. It’s a chance to demonstrate transparency, empathy, and a commitment to service that turns a public complaint into a powerful testament to your integrity. At Liora Holding, we don’t just erase the negative; we transform it into a net positive, proving to every potential customer that you are a business that listens, cares, and solves problems.